Mood detection with Azure Cognitive Services to prevent customer churn.
Detecting a customer at risk of leaving is a time-critical activity that often requires drawing on indicators of a customer's satisfaction level that are not formally captured in systems.
The Customer SmartDetect solution, utilising Azure Cognitive Services, allows businesses to detect the mood of a customer by the tone of their voice or their correspondence, rate the risk of customer churn and produce timely alerts to operational staff - all in real-time.
Our unique 1-day assessment offer includes:
Analytics | AI + Machine Learning | Storage