Eviden Knowledge Pilot Proof-of-Concept

Eviden's Knowledge Pilot is an AI-powered assistant that provides personalized step-by-step guides and insightful responses, promoting transparency and enhancing trust, revolutionizing the support approach, and setting new standards in customer satisfaction.

Execution Strategies: Build filtered knowledge source repositories, identify relevant knowledge documents, and support multiple knowledge bots.

GenAI for KM: A conversational agent that empowers knowledge workers to create a difference.

Microsoft Value: Supercharged by Azure OpenAI, with security controls and tenant isolation.

Customer Outcomes:

• Knowledge Bank for the entire enterprise
• IT Ops Productivity Boost
• Maintenance Manuals

Customer Success: 

• Boosts productivity
• Collates knowledge
• Provides detailed analysis of customer feedback

Transparency is key; Knowledge Pilot provides users with a profound understanding of dispensed information, referencing consulted documents during searches. This transparency fosters trust, cultivating an efficient knowledge-sharing ecosystem. Adapters and integration capabilities facilitate seamless data synchronization with systems like ServiceNow and SharePoint, streamlining data management.

Eviden & Microsoft: 20+ year strategic partnership with specializations across Azure, Business Applications, and Security.