Generative AI Services with Azure OpenAI

From selecting the right use case to implementing a prototype into production, generative AI presents challenges at every stage as customers utilize generative AI to expand their business:

• Ethical factors in the implementation of responsible AI
• Business use case selection and prioritization
• Generative AI governance
• Data foundation necessary for generative AI effectiveness
• Skillset and staffing expertise
• Choice of foundation model, tuning, and optimization
• Managing through the financial ROI and cost of training, fine-tuning, and deploying large language models (LLM)
• AI-infused application integration and management

Service Description: Kyndryl offers different types of generative AI services, from workshops to explore and define possibilities to creating rapid prototypes and implementing and managing LLMOps solutions.

1. Kyndryl’s advisory services include a discovery workshop that employs design thinking to identify areas and processes that could be enhanced through generative AI.

2. Kyndryl’s rapid prototyping service focuses on demonstrating the technical feasibility and business value of a chosen use case using generative AI that can be taken to production. With the implemented prototype, we provide documentation of features, proof of concept architecture, solution design, code and success criteria measurement.

3. Our services offer comprehensive operational management of LLMs, encompassing LLMOps design and implementation, development of generative AI applications, as well as the implementation of responsible AI practices, security and privacy measures. Additionally, we provide LLMOps managed services to ensure seamless integration and maintenance of these solutions.

Whether it’s the deployment of a voice assistant accelerator with Azure STT and Azure Open AI or the creation of better document understanding using Azure AI Document Intelligence and Azure OpenAI, Kyndryl is skilled to leverage the following Azure Cloud Native services to deliver customer engagements: Azure OpenAI, Microsoft Fabric, Azure Synapse, Azure Data Factory, and Azure Purview. We can assist you by leveraging:

• Azure Cognitive Services and Azure OpenAI to retrieve contextual information and perform natural language queries on unstructured data. Use cases can include 1) Leveraging a knowledge base to more effectively resolve incidents using natural language questions in IT support, 2) Creating customer chatbots to answer product information, or 3) Enhancing employee experience by providing easy access to HR frequently asked questions.

• Azure Cognitive Services to transform speech to text and harness the power of Azure OpenAI to perform summarization, sentiment analysis over the text. Use cases can include 1) Identifying sentiment based on call center transcripts, 2) Identifying key issues spoken in earnings calls and customer service transcripts and use it for downstream modeling, or 3) Finding key information from large audio files.

• Azure AI Document Intelligence, Azure Purview, and Azure OpenAI to convert documents into digital formats and extract information for certain roles. Use cases can include: 1) Digitizatation of documents and querying for key information, 2) Summarizing key information and group data for reporting, and 3) Summarizing handwritten notes for downstream analysis.

Why Choose Kyndryl?

With more than three decades of managing complex IT operations and applying AI to advance our own delivery capabilities, Kyndryl can help you integrate AI and generative AI in your environment at scale. We are continuing to innovate in this space with:

• Kyndryl Bridge, our Integrated AIOps platform for advanced delivery – Integrating Artificial Intelligence at scale into mission-critical systems.

• Kyndryl as Customer Zero – With our own transformation, we are an early adopter of Generative AI technologies developing specific models, use cases, and solutions to improve our employee experience, enterprise automation, and workplace productivity.

• Development of an AI-Readiness program to help customers responsibly integrate AI into their enterprises at scale.

We look forward to helping you define practical business cases to embrace the potential of generative AI.

Terms, conditions, duration, and pricing are custom to each engagement. Please contact us to discuss a solution to meet your business needs.

Kyndryl and Microsoft: Our Partnership