- Consulting services
eResolve - Transforming email with AI into a highly effective, budget friendly channel: 5-week assessment
eResolve redefines customer service by offering personalised and insightful responses that resonate with individual customer needs.
Using advanced Microsoft Azure OpenAI technology, eResolve processes incoming emails, comprehends customer issues and questions, and creates responses that mimic human interaction, all while adhering to pre-set policies and maintain a brand specific tone. It champions Azure's responsible AI principles, strong security measures and compliance certifications to boost eResolve's data privacy and security, streamlining workflows and automating task distribution to enhance efficiency and reduce costs. Beyond being a tool, it serves as a versatile partner, integrating with existing systems and adapting to new technologies.
Sprint Reply have deployed this solution to customers revolutionising their email communications channel by incorporating eResolve into their existing customer service management tooling. Through innovative approaches, Sprint Reply have successfully enhanced both client and staff experience using eResolve, while significantly cutting down the costs associated with email interactions.
The full solution can be delivered through Agile or Waterfall methodologies, depending on the structure of your organisation and preferred approach, and follows the Software Development Lifecycle (SDLC).
If you're looking for more information, book a 25-day assessment with Sprint Reply to find out how your business could harness the power of eResolve.
Assessment Steps:
INITIATION A short one hour session to kick off the engagement, understand stakeholders, raise initial information/data requests, establish that eResolve is fit for your business and explain detail on how the engagement will proceed.
ANALYSIS We will then review and analyse the information/data provided to pull together associated information that will provide insight into where eResolve can help, how ready your organisation is to adopt this cutting edge technology, and any changes that might need to take place to enable the solution.
BUSINESS CASE We'll then help you build the Business Case to demonstrate the issues eResolve can resolve, the processes it can improve, and the money it can save, all offset against the investment required for implementation.
RECOMMENDATIONS We'll then write up our recommendations and reasoning, based on the analysis of your business against the eResolve offering, providing you with a referenceable document that talks to all the benefits of this profound toolkit, all in an easy to read Recommendations Report.