Implement an OpenAI-enabled knowledge base search tool in just 4 weeks. This solution will help reduce the turn-around-time in responding back to a customer.
By allowing users to search using natural conversational language, OpenAI enabled search will enable operational efficiency and significantly reduce average handle time. The solution will be implemented using Open AI on Azure using tools like Blob storage, Azure Cognitive Search, Functions etc.
Potential Use Cases Include: • Contact center agents querying for information from policy documents. • IT help desk querying information from technical documentation, error notes etc. • Employee querying information for HR, reimbursement and medical insurance policy documents. • Call center agents querying information from adjuster notes, historical conversations, claim notes etc.
Scope is limited to a maximum of 200 pdf files