Citizen Services Conversational AI: 4-Hr Workshop


Conversational AI for government and citizen services

Conversational AI is playing a dramatically increasing role throughout citizen services and within government entities. By enabling the capability for citizens to interact with these services through a bot experience, organisations can lessen wait times to customer service centres, while simultaneously providing a positive customer experience and empowering citizens.

This workshop unlocks the conversational AI roadmap for organisations, showcasing the ways Microsoft and VERSA can deliver bot solutions utilising Microsoft AI and Machine Learning by creating intelligent chatbots that harness the power of your data to provide better responses, reduce customer service inquiries, and provide better, quicker services to citizens.

VERSA's team of Conversational AI experts will work closely with you in this session to determine areas of opportunity for the customer to see the ways which Azure machine learning, data and AI together to create new ways for customers to interact with government services.

In this workshop, the customer and VERSA will work together to discover, ideate and define how conversational AI powered by Microsoft can create new experiences which alleviate demand on call centers and serve more meaningful interactions between government and its citizens.