Revolutionize Utilities with AI-Driven WhatsApp AI Agents

Empower utilities providers with cutting-edge AI-powered WhatsApp Agent solutions built on Microsoft Copilot Studio and Enterprise GPT on Azure. Designed to streamline customer engagement, optimize service management, and enhance operational efficiency, these AI agents support everything from billing inquiries and outage notifications to appointment scheduling and real-time energy usage tracking with 99% accuracy.

Pricing:

• Multi-Tenant Pre-Trained Smart Bot: Starts at $99/month

• Single-Tenant Pre-Trained Smart Bot: Starts at $999/month
  
  

Why Choose Microsoft AI-Powered WhatsApp AI Agent for Utilities?

• Automated Customer Support: Provides instant responses for billing inquiries, service requests, and utility usage information.

• Seamless System Integration: Connect effortlessly with utility management software, ERPs such as SAP, Oracle, and Salesforce.

• Omnichannel Accessibility: Extend communication across WhatsApp Business, Microsoft Teams, Slack, email, and SMS.

• Scalable & Secure: Hosted on Azure, ensuring enterprise-grade security and compliance with industry regulations.Achieving up to 99% accuracy through advanced training in both supervised and unsupervised AI techniques.

Use Cases of WhatsApp AI Chatbots & AI Agents in Utilities

1. Billing & Payment Assistance

• Enables customers to check outstanding bills and payment history via WhatsApp.

• Sends automated payment reminders and supports secure bill payments.

2. Outage Reporting & Notifications

• Allows customers to report power or water outages instantly.

• Sends real-time outage updates and estimated restoration times.

3. Service Requests & Appointments

• Automates scheduling for meter readings, maintenance, and new service connections.

• Provides status updates on ongoing service requests.

4. Energy & Water Usage Insights

• Sends customers detailed insights into energy or water consumption trends.

• Offers AI-driven recommendations to optimize usage and reduce costs.

5. Customer Support & Issue Resolution

• Handles queries related to service plans, tariffs, and regulatory updates.

• Automates escalation to human agents for complex customer issues.

Key Features & Benefits

✅ Enhanced Customer Engagement – Deliver instant responses to customer inquiries and provide 24/7 support.

✅ Powered by Microsoft Copilot Studio – Utilize Microsoft Copilot Studio & Enterprise GPT for intelligent automation and predictive analytics.

✅ Cognitive AI for Smart Insights – Gain real-time analytics, consumption tracking, and personalized recommendations.

✅ Utility Management Integration – Synchronize data with SAP, Oracle, Salesforce, and other utility management systems.

✅ Flexible Deployment – Choose cloud or on-premises deployment based on business requirements.

✅ Multi-Channel Support – Ensure seamless communication for customers, service providers, and field teams across multiple digital platforms.

✅ Advanced Security & Compliance – Protect sensitive customer and business data with enterprise-grade security measures.

Why Build When You Can Deploy Instantly?

The Microsoft Copilot Studio -powered WhatsApp chatbot is pre-trained, fully customizable, and ready to deploy—eliminating the complexities of in-house development while transforming utility services effortlessly.