Anchnet SmartCare Operation and Maintenance Services

Standard Hosting Services

1. Resource management: Azure IaaS/PaaS product lifecycle management, Azure Monitor management, Azure Backup management
2. IT management process: service request, incident management, change and release, capacity management
3. Security management: Azure security product(Firewall/AppGW/WAF...) configuration, NSG access control, vulnerability and patch repair, Azure Bastion permission control
4. Operational support: Azure cloud resources renewal/expiration reminder, service manager support, Azure infrastructure architecture technical support
5. Third-party software support: installation and configuration upgrade, troubleshooting
6. Service Report: Periodic service report

Customized Hosting Services

1. CaaS container management: container image repository management(ACR/self-built repo), AKS cluster management, fault handling and recovery, vnet/storage management
2. Security management: security inspection, baseline compliance, vulnerability scanning, threat intelligence detection and event analysis, PaaS security protection(Defender...), security duty
3. Database management (DBA) : monitoring inspection and maintenance, fault handling, backup and recovery, authority control, SQL analysis, audit configuration, products include, but are not limited to Azure SQL/MySQL/PostgreSQL/CosmosDB/MariaDB, etc.
4. Cost optimization: label governance, cost analysis, budget management, optimization scheme, optimization implementation, cost operation
5. Devops: emergency response processing, application release and rollback, Azure Devops CI/CD pipeline management
6. Self-built product management, operation monitoring, deployment and maintenance of installation and configuration, troubleshooting, and processing, products include, but are not limited to kafka/MQ/Opensearch/ElasticSearch Flink/mongo, etc

Applicable Scenarios

1. Business failures are common, and applications on enterprise clouds face higher availability challenges
2. Continuous high-quality and efficient delivery of business value is required to improve the capability and efficiency on the cloud 3.IT spending structure is complex, balancing cost and performance requirements
3. Security incidents continue to escalate, and the need to improve defense capabilities
4. Unified management of multi-cloud and multi-supplier
5. Azure IaaS based self-built product management