Birlasoft AI Driven Platform for Security

Birlasoft has developed an innovative platform- iSight to harmonize and modernize IT and deliver an exceptional experience to end-users with diverse functionalities for IT Service Management, Cloud Management, Digital Workplace Automation, Asset monitoring, Alarm management, Multilingual bots, and Unified Cyber Defense.

iSight Platform uses Azure Services such as Azure Compute, Azure WAF Gateway, Azure SendGrid, Azure LoadBalancers, Azure Public IPs, Azure Functions, Azure DRS, Azure Traffic Manager, Azure Cognitive Search, Azure Monitor, Azure Virtual Networks, Azure VPN Gateways, and Azure Reserved Instances.

Challenges faced by the customers:

• Growing Vendor Lock-ins.
• Aligning Service Automation to Business Needs.
• Transforming User Experience Across Digital TouchPoints.
• Complexities in Managing Multi-cloud Environments.
• Lacunae in Infrastructure Cyber-Security.

Salient Features of iSight Platform & what it has to offer! Birlasoft iSight platform is built to Discover, Monitor, Automate, Transform and Manage the Operations for IT Service Management, Cloud Management, Digital Workplace Automation, Asset monitoring, Alarm management, Multilingual bots, and Unified Cyber Defense. The platform provides a single‐pane‐of‐glass with cognitive capabilities across multi-cloud orchestration and automation, analytics and reporting, predictive IT operations, and a cloud cost optimization engine to deliver IT service.

Business needs:

• Cost Optimization
• Leveraging existing investments
• Faster GTM
• No Lock-in.
• Higher Availability, Scalability,& Reliability.

IT Deliverables:

• AI/ML-based Proactive & contextualized IT Support.
• Risk & Compliance.
• Plug & Play
• Event Correlation
• Self Service
• Self Healing
• Out of the box integrations
• Workflow Automation.

Benefits to the Customers:

• Birlasoft's iSight empowers organizations to manage, monitor, and operate the IT services landscape, including tools, frameworks, and users, through an automated, unified platform.
• This platform provides powerful digital experiences through service and workflow automation, proactive incident management, and intelligent insights.
• It also helps in cost optimization & enhances productivity across IT enterprises.