Cloud Direct CSP PLUS

Cloud Direct CSP+ is differentiated by being a tiered Azure resale and support service that combines transparent pricing, technical expertise, and the Provide™ portal. Designed for organisations of different sizes and maturity, CSP+ provides a scalable way to buy Azure at competitive rates while gaining value-added support, governance tools, and access to experts.

Essentials

• This service is for organisations that require a cost-effective model, for support and the ability to escalate Azure platform issues to Microsoft if necessary

Enhanced

• This is for organisations seeking 24x7 support and regular optimisation reviews by cloud experts and a dedicated Account Manager to better understand business needs.

Enterprise

• This is for organisations seeking advanced technical capability to supplement existing internal resources, advanced support for rapid problem solving, and access to Cloud Architects for advice and guidance on platform growth, enhancement, and new feature adoption.

Benefits CSP+ tiered System The key benefits of the tiered approach vary, and the following are included in all tiers:

Transparent Cost+ pricing

• Choose a service level that matches your budget and support needs and avoid paying for unnecessary services.

Provide™ Portal

• Gain access to a centralised platform for managing your Azure resources, monitoring costs and optimising your operations.

Onboarding Health Check

• An initial review to ensure your Azure environment is optimised from the outset.

Optimisation Reports

• Regular reports to help maintain cost, performance and security posture of your Azure environment

Service Support Tiers

• From essential standard business hour to enhanced 24x7 support for resolution of platform issues.

Expert Support

• Enterprise tier provides direct access to Tier 4 Engineers for rapid expert problem solving and increased engineer and environment intimacy.

Strategic Advisory

• Tier provides ongoing architectural guidance for new features and platform enhancement.

*The Essential, Enhanced, and Enterprise tiers each include different features depending on the selection. Pricing is based on a shared and transparent Cost+ model, as opposed to an unclear discount off an unknown and varying retail price.