Transform the way your brand engages with modern prospects and clients throughout their customer experience

Seamlessly connect your Microsoft Dynamics 365 Customer Engagement platform with the Howazit innovative chat-like survey app

Many brands are missing opportunities to proactively communicate with customers and prospects.

Within the Howazit platform is a chat-like act-bot survey app sent by SMS or email; which can be used in many customer engagement scenarios, for example sending a post-event satisfaction survey, pre-qualifying an enquiry or providing support post-purchase for product adoption.  The act-bot can route the prospect or customer to the right team in order to best serve their needs. 

This app can be directly accessed by sales, marketing and service colleagues in the dashboard for Dynamics 365 Customer Engagement; which means proactive customer contact becomes part of your daily work and uses the data stored in your CRM.

Features and benefits of using this app:

• Elevate customer satisfaction & bottom line by creating personalized customer contact strategies
• Dramatically lift upsell & cross sell through post-purchase and before a sale with resource-saving online qualification routing
• Maintain stellar online customer reviews via chat-like surveys at key contact milestones
• Manage real-time actionable & insightful data directly in your Dynamics 365 system
• Available for Microsoft Dynamics 365 Sales, Customer Service and Field Service

Next steps

If you would like to boost your Microsoft Dynamics 365 Customer Engagement system in this way, please review the materials on this page and contact Prodware to find out more.