Generative AI for Customer Service Agent

Audax Labs introduces Gen AI for Customer Service Agents ,which Leverages Azure Open AI and Cosmos DB therefore delivering customized tools tailored specifically for CSA’s. Our offering merges advanced AI tech like OpenAI, NLP, sentiment analysis, and chatbots with the human touch of empathetic problem-solving. Specifically developed for enterprise-level customer service departments to support and scale operations in following industries: retail, automotive, manufacturing, healthcare, banking, and telecommunication firms. Gen AI acts as an intuitive support system, swiftly collecting and analyzing pertinent information about customer inquiries. It employs training customer’s Enterprise data and implement advanced algorithms to proactively identify potential issues and empowering agents with insights before engaging with customers.