Gen AI Customer Insight with Cosmos DB

Experience the next evolution of Customer Service Insight Bot with our solution built on Azure Cosmos DB and Azure Open AI. Azure Cosmos DB's robust features, including global distribution, Vector DB and real-time analytics, empower businesses to unlock actionable insights, drive operational efficiency, and accelerate digital transformation initiatives.

Call Center Customer Insight Gen AI solution transforms customer service interactions into valuable insights, revolutionizing the way call centres operate and engage with their customers.​

Key Features:-

1. Sentiment Analysis: Evaluates customer emotions during calls, offering a clear view of satisfaction levels.​
2. Agent Scoring: Assesses agent performance on calls, highlighting areas for improvement and training needs.​
3. Summarization: Provides quick, concise summaries of calls, capturing essential points and outcomes for efficient review.​
4. Key Issues Identification: Detects and categorizes recurring customer issues, guiding call centres in addressing and preventing these problems.​

This solution integrates easily with existing systems, converting speech to text and analyzing data to improve customer service, agent performance, and operational efficiency. It prioritizes data privacy and security, ensuring a trustworthy platform for gaining customer insights and driving business growth.​