Application & Platform Monitoring & Essential Support

At Altron, we deliver a robust managed service centered around comprehensive monitoring and observability, designed to effectively support complex systems and ecosystems on the Azure platform.

As systems evolve and migrate, they often become more intricate, with microservices that can limit visibility and impact SLAs if not carefully managed. Recognizing this challenge, we treat monitoring and observability as a primary focus rather than just a support component.

Our approach integrates both people and tooling, with a standardized methodology across our teams. We view observability as a holistic ecosystem of tools and processes working in harmony to continuously enhance Mean Time to Repair (MTTR).

Many current monitoring support teams struggle with low efficacy, leaving unknown errors that cause customer pain without visibility. We address this by ensuring that information is not only captured but also searchable and actionable. Our ongoing process involves digging deeper into data to refine and improve alerting mechanisms.

In essence, our managed service offers a dedicated focus on observability, ensuring that your systems are monitored effectively and that visibility into performance and issues is maximized.

Our Essential Service package offers comprehensive management and monitoring of your applications, ensuring optimal performance, security, and efficiency. Altron Digital Business handles application support, performing essential actions such as incident and event management, service transition, SLA and capacity management all in line with ITIL standards. We utilize full stack observability for comprehensive telemetry data collection and analysis, including infrastructure monitoring, application insights, and alert mechanisms. Application health notifications and customizable alerts help mitigate downtime, while our full stack observability solution analyzes metrics and activity logs from all resources, ensuring a robust, scalable, and efficient application.