• Delegated administration with Perfect Permissions™ – implement granular, role-based access controls with unlimited combinations to support centralized and decentralized IT models
• Tenant segmentation with Virtual Tenants™ – slice and dice Microsoft 365 tenant(s) into layers that can be customized and managed for different regions, agencies, campuses, units, and teams – increase admin autonomy without the risk of giving anyone too much access
• License management – identify unused, over-assigned or unassigned licenses. Leverage License Pools to assign license pools to business units, implement chargeback accounting, automate future license assignments and recover licenses from inactive accounts​
• Automated governance with Playbooks™ –  gain insights from on-demand governance Health Checks then leverage a toolbox of pre-defined and customizable workflows (e.g. user provisioning, offboarding etc.) to automatically trigger action on anomalies or non-compliant issues, scheduled reports and proactive alerting​
• Manage hybrid environments – use a single web-based interface to manage multiple directories (AAD/Entra ID, Active Directory with single or many forests/domains, including Hybrid Exchange deployments), enabling a simplified and secure layer for all objects
• Connectors for ServiceNow, Microsoft Teams Phone – create a unified management layer across all major components of Microsoft that impact Microsoft 365 users and administrators

Differentiators

• Proven ability to deliver Microsoft 365 management at an enormous scale (1M+ objects) in multi-tenant environments, also in the Public Sector
• Integrated solution (vs. a collection of point solutions) 
  
• Virtual Tenants™ - a unique tenant segmentation capability to provide flexibility in how tenants are managed combined with Perfect Permissions™ granular RBAC
• Out-of-the-box and customizable Playbooks™ with historical snapshots and ROI analysis
• Workflows that combine Native Actions (e.g., Graph API calls) and Custom Actions to encapsulate PowerShell functionality
• Hybrid Connector - manage and automate M365 processes across cloud and on-prem environments  from a single management tool with no sync delays
• Teams Phone connector that allows for the management and automation of Teams Voice direct numbers, call queues, and more
• Open API, incl. bi-directional communication with ServiceNow
• Azure data centers in North America, Italy, Ireland and Canada
• World-class Customer Support, also available 24/7 and in multiple languages*