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Verint Workforce Optimization

Group Elite Communications, Inc.

Verint Workforce Optimization

Group Elite Communications, Inc.

Verint Contact Center and Back Office Workforce Optimization Powered by Group Elite

Verint Workforce Optimization capabilities include workforce management, call recording, automated quality management, performance management, speech and text analytics and more. Verint WFO is a unified platform for capturing interactions and managing the performance of employees across the enterprise.
  • Ready to transition your contact center solutions to the cloud?
  • Ready to move your existing Verint solution to Azure?
  • Ready for a more managed service approach to your Verint and WFO needs?
START HERE. To learn more about hosting Verint on Azure, discount and custom pricing, or to receive a demo, please email us at Verint Azure Offering. Some configuration and optimization services are required and our team is ready to assist you.

Solution Overview:
Customers expect prompt resolution of their issues and can choose to take their business elsewhere at any moment, making an enterprise-grade contact center a key component of your business. However, delivering great experiences, while also keeping costs low and balancing workload, staffing, and other resources can be challenging for many reasons:
  • Multiple work queues, work rules, sites, and interaction types need appropriate staffing to meet customer demand
  • Staff should be scheduled based on proficiencies, skills, and shift preferences, which adds complexity to maintaining service levels
  • Employees want flexibility to work when they prefer, but accommodating these desires often leads to excessive costs and administrative effort. In addition, directing employees to which activity, among many, they should turn their attention throughout the day, is harder than it ever has been.
  • You can realize more value from interactions by capturing, indexing, archiving, and retrieving voice, video, and text interactions across multiple channels.

For more information about Group Elite services, visit our Verint Strategic Partner Page
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