Pisano is an all-in-one Experience Management platform that feeds Voice of Customer programs back into businesses. Detailed reporting and deep analytic capabilities of Pisano make the companies gain their own superpower: Listening and understanding their customers. To increase experience adoption, Pisano provides the technology to collect omnichannel feedback and orchestrate close-the-loop mechanisms.
Experience the all-in-one Pisano CX Management Platform built to drive lasting business growth. And unlock unparalleled insight across the customer journey in digital and offline touch-points.
A Platform That Was Born Omnichannel
No more losing time and money setting up infrastructure. Leverage SMS, Email, Mobile, Web, Brick-and-Mortar CX Management right out of the box.
Limitless FlexibilityFrom Net Promoter Score (NPS) to Customer Satisfaction Score (CSAT), from Customer Effort Score (CES) to Dynamic Analytics Events. You'll have all the tools you need to ask the right questions at the right time. Capturing the data that will enable you to gain the deepest insights and make your company grow.
Seamless Customer JourneysVisualize customer feedback, map out customer journeys, implement automated workflows and delight customers. Transform pain-points into pleasure-points at every stage along the customer journey.
The Experience Management Platform Built to Get More Done
Meet the only solution that enables your business to manage customer support, marketing, sales, customer feedback and employee experience. All in a single, omnichannel platform. All you need under one Platform used by thousands of CX professionals around the world.
Surveys & Interactive Flows
Ask better questions and understand your employees, partners and customers better. Review and organize their responses centrally and boost collaboration across your business. Capture both structured and free-form data at scale and put your data to work.
Turn data into insights and insights into action with Pisano's powerful reporting suite. Analyze qualitative and quantitative data side-by-side and quickly identify trends by combining experience data with operational data. Put everything into context with crystal clear customer journey maps and reduce friction to boost revenue and retention.
AutomationLet the machines take over — well, at least let them do the boring stuff. Automate repetitive tasks like categorizing & syncing data, triggering customer engagement sequences, Chatbots and more. Free up your team and let them focus on the things that truly matter.
Routing & Escalations
Don't miss a beat. Automatically route messages, feedback, issues and more to the right people in your organization. Escalate pressing issues to senior management to get more eyes on things to resolve challenges faster. And manage all of this simply through an intuitive drag-and-drop interface powered by Pisano's unique organizational hierarchy based data management system.