# Support Operations Pilot 2 Weeks-Implementation

Description:

The project will walk you through the following steps to identify a sweet spot in which a pilot in operations and monitoring services will yield essential benefits:

1. Enabling your company to be one step ahead of possible problems and act immediately before failures arise.
2. Understanding how a service desk service gives the peace of mind that everything that is detected, reported or requested will be followed up and attended
3. Understanding how Azure Application Insights work and how a managed service for an Azure environment is delivered

Deliverables:

• Example of how is providing a single point of contact between services and users
• Example how is recording all relevant service requests or incidents
• First level diagnosis Report
• Example how is resolving services requests or incidents
• Example how is doing the escalate service requests or incidents
• To show how the users are informed about progress

The cost variability depends on the systems or infrastructure connections complexity