HCL Services support customers Azure Cloud instance, based on AI-powered automation based operations services
HCLTech's ElasticOps is an Artificial Intelligence-driven technology operations that uses smart algorithms to provide zero-touch automation of tasks and processes. It brings the power of AI, Autonomics and Orchestration to simplify IT and business operations.
By implementing industry recommended best practices to maintain Azure infrastructure, HCLTech ElasticOps simplifies Azure operations, safeguards the Azure environment from threats and reduces operational overheads. It performs all the heavy lifting and unburdens you from unpredictable monthly costs.
HCLTech ElasticOps for Azure provides an integrated and customized suite of services to achieve enterprise class scalability, performance and availability with a focus on innovation.
Key Features of the service:
Service Levels: ElasticOps services are provided with the following service levels. These service levels are measured and reported on a monthly basis. Tiered SLA options offered depending upon your business requirements, architecture and needs.
Below are the uptimes ensured:
Platinum: 99.99% Gold: 99.9% Silver: 99.5% Bronze: 99%
Priority 1 : 15 minutes; Priority 2 : 30 minutes Priority 3 : 2 hours Priority 4 : 4 hours
Resolution: Priority 1 : 2 hours Priority 2 : 6 hours Priority 3 : 2 business days Priority 4 : 3 business days
Support Coverage: HCL ElasticOps for Microsoft Azure offers three levels support coverage viz. 24/7, 16/5 and 8/5 These can be mixed and matched at a subscription level, aligned to your workload and business needs.