https://store-images.s-microsoft.com/image/apps.18579.0f6340b0-31a2-442b-b21d-b8b8d0fe01f2.9ba553d6-5e52-484a-b98d-c17ffc2c352a.71677daf-e163-48f2-b919-86f3dcc32c99
RISE
CX Unicorn
RISE
CX Unicorn
RISE
CX Unicorn
Video banking and virtual customer support
RISE is a solution designed especially for the Customer Relationship Management & Contact Centre Teams to simplify customer handling and improve customer experience by providing users with a wider range of managed touch points to access the organization.
Features :
•Separate queue for customers with
special needs
•Support quality recorded by system
•Customer
accesses call through browser, agent through Teams
•Call
insights captured on dashboard for each agent
Challenges addressed by RISE
•It
ensures availability and full utilization of all agents available to address
client queries
•It
offers advanced analytics based on customer feedback in a quantifiable manner
•Customer
Service agents support quality and responsiveness can be tracked using graphs
in the analytics dashboard
https://store-images.s-microsoft.com/image/apps.50195.0f6340b0-31a2-442b-b21d-b8b8d0fe01f2.9ba553d6-5e52-484a-b98d-c17ffc2c352a.17460994-c151-4874-aad5-394527bfda27
https://store-images.s-microsoft.com/image/apps.50195.0f6340b0-31a2-442b-b21d-b8b8d0fe01f2.9ba553d6-5e52-484a-b98d-c17ffc2c352a.17460994-c151-4874-aad5-394527bfda27