https://store-images.s-microsoft.com/image/apps.37496.1ffe2da5-955f-4f84-9102-3178ed3c0029.c77b8867-9506-4d39-b27c-d3aed511773f.d3098e20-4154-472f-a1eb-89ee55c781b4

Chatbot Analytics Platform

Wysdom

Chatbot Analytics Platform

Wysdom

Chatbot analytics platform

Chatbot Analytics (Operations Center)

If you want great chatbots then you need chatbot analytics.

Launching your chatbot is just the beginning of a chatbot journey. Every day you'll be curious about conversation topics, volume, customer satisfaction, financial metrics and most importantly what to improve to make your chatbot better.

This is what chatbot analytics delivers and Wysdom's Operations Center is the most advanced chatbot analytics platform available.

Conversation Analytics

Conversation Analytics use advanced AI models to analyze an unlimited volume of chatbot and live-chat conversations to automatically determine the contact reasons. This provides the ability to dive deeper into your bot behaviour to uncover insights, trends, anomalies, entities, related topics and more. You can also:
  • Understand what topics your customers are talking to your chatbot about
  • See chatbot containment rates by topic allowing you to determine which topics to focus your improvement efforts on
  • Analyze all KPIs by contact reason, delivering much richer insights for customer conversations
  • Search any conversation transcript, across chatbot and live-chat, based on topic, containment, sentiment, keywords or conversation ID

Chatbot Optimization

Chatbot Optimization consolidates all of the detailed chatbot metrics and inputs needed to understand opportunities for improving the performance of the chatbot. Get the ability to view all of the key corpus metrics in one place along with the customer journey and associated feedback, as well as compare metrics to identify any underperforming areas or anomalies. You will have access to:
  • A full containment analysis including automatic rule based escalation, abandonment and fully resolved containment
  • A handoff analysis, abandonment while waiting for an agent, wait times and queue routing information
  • NLU analysis including volume of repetition by the bot or paraphrase by the customer, undertrained intents and confused intents
  • Customer feedback analysis


https://store-images.s-microsoft.com/image/apps.60287.1ffe2da5-955f-4f84-9102-3178ed3c0029.c3f37bde-1451-41d8-94bc-2ce3b9b02548.25673ab0-b59c-474d-a49c-7cd3bae89f4b
https://store-images.s-microsoft.com/image/apps.60287.1ffe2da5-955f-4f84-9102-3178ed3c0029.c3f37bde-1451-41d8-94bc-2ce3b9b02548.25673ab0-b59c-474d-a49c-7cd3bae89f4b
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https://store-images.s-microsoft.com/image/apps.19688.1ffe2da5-955f-4f84-9102-3178ed3c0029.c3f37bde-1451-41d8-94bc-2ce3b9b02548.5db9eb52-e052-4e6e-91db-5bdb1c08a7d9
https://store-images.s-microsoft.com/image/apps.54454.1ffe2da5-955f-4f84-9102-3178ed3c0029.c3f37bde-1451-41d8-94bc-2ce3b9b02548.cd4b3d06-a600-4b30-98ac-2bbd371c3961