911 Call Analytics, Reporting, and Dashboard for Public Safety Answer Points (PSAP)
Eclipse is an easy-to-use cloud-based analytics solution that provides the reports that are most important to your PSAP to drive operational efficiency and state required reporting, on-demand. When deployed at a state-level, it provides a single source of truth that can be scaled quickly.
Eclipse allows for customized reporting capabilities
through RapidDeploy’s patented Emergency Data Gateway (EDG)
device, which connects directly to your 9-1-1
Communications Center’s call handling systems and captures traditional ANI/ALI
data along with supplemental mobile caller location data. This allows you to
report and track call volumes, answer times, and call routing accuracy for
- Tap into on-demand
insights. Build reports on the fly
by using plain language through an easy-to-use search function. Type a
question and see the data pulled into intuitive visualizations in
multi-dimensional data analysis. Customize
analyses and visualizations against multiple parameters to uncover hidden insights.
- Plan for better outcomes. Leverage business intelligence and AI technology for improved planning by better predicting potential challenges related to operational efficiency and staffing.
- Present your data in compelling ways. Charts and graphs help you present your data in compelling ways, with formatting, graphs, and tables to better understand your data.