Azure OpenAI Powered Intelligent Bot Platform: 2-Week Pilot Implementation

Traditional chat bots are not natural language and contextual; they force users down paths.

• This leads to low bot success rates and requires significant live agent engagement
• The bot user experience is often frustrating, with users feeling less effectively served
• As a result, expected cost reduction and user experience benefits from bot solutions are not being achieved

Adastra's Solution:

Improve bot automation outcomes using our Intelligent Bot Platform, powered by Azure OpenAI, thru four simple steps:

1. Consolidate bot training data in Azure
2. Deploy Intelligent Bot Platform and connect with the Azure OpenAI service
3. Enhance with contextual content and pre-train bot platform from context
4. Integrate bot with web/app platform

Azure OpenAI Acceleration:

• Leverages ChatGPT knowledge repository
• Enhanced thru Adastra’s context repository
• Enables human-like conversations leading to targeted, contextual, aligned bot journeys
• All customer-specific content is stored and secured within the customer’s Azure tenant

Use Cases:

• Improved customer support automation
• Improved customer scheduling automation
• Improved customer Q&A experience
• Improved internal help desk support
• And more...

About Adastra

For over two decades, Adastra Corporation has transformed businesses into digital leaders, helping global organizations innovate, achieve operational excellence, and create unforgettable customer experiences, all with the power of their data. At the forefront of Artificial Intelligence, Data, Cloud, Digital, and Governance services, Adastra delivers solutions to enterprises to leverage data they can control and trust, connecting them to their customers – and their customers to the world.

For more information visit www.adastracorp.com