Recording for Microsoft Teams is an integrated, secure compliance recording solution for centrally capturing, storing, retrieving, and analyzing Microsoft Teams voice calling, chat, screen sharing.
Recording Solution for Microsoft Teams is an integrated, secure compliance recording solution for centrally capturing, storing, retrieving, and analyzing Microsoft Teams voice calling, chat, screen sharing, video conferencing, and other modes of collaboration across the front, middle, and back-office environments. It can help regulated organizations such as financial institutions, healthcare institutions, and government agencies manage the complexities of regulatory compliance across the communication modes used in Microsoft Teams meetings.
Bot based integration: - Microsoft Graph API - Microsoft Local Media SDK
Teams auto-invite the bot when a recorded user joins a call or meeting Access to voice, video, and screen/application streams Bots must run on Azure on VMs, the rest of the infrastructure can be anywhere Bots can be co-hosted with any other server role including Recording Servers and Application Servers Automatic announcement
Downloads and archive chat messages for: - P2P/Group chats - Channels
Designed to support omnichannel communication recording and data management for operational, quality management, and compliance purposes, Recording for Microsoft Teams provides a user-friendly interface and automated features to help: • Accelerate call search, playback, sampling, tagging, and monitoring. • Facilitate data governance, records analysis, data enrichment, and data export. • Make call categorization, data retention, encryption, and data integrity management faster and easier.
Advantages at a glance
For resilient and/or high volume configurations, multiple virtual machines (running the Recording Server role) have to be deployed. In order to distribute the load across multiple Microsoft Teams Bot services, an Azure Application Gateway has to be deployed in front of the VMs.
Virtual machines have to be created in Azure with Recording Server roles which will host the Microsoft Teams Bot service and a Call Recorder service. It is recommended to have the servers in the same region as the Teams tenant. The servers need to have a public IP address.
The following permissions and roles are required to configure the system: Azure: Application Administrator or Global administrator Office 365 / Teams: Global Administrator Windows: Local Administrator
Pricing is based on a 36 month subscription of US$ 750/- per month. This solution is for up to 25 named user licenses for compliance recording.