ADiTaaS (Allied Digital Integrated Tool-as-a-Service) is an Enterprise Service Management (ESM) tool purpose built by Allied Digital. We’re a leading Digital Services & Solution Provider that’s helped modernize & secure our clients IT since 1984.

This SaaS offering is an intuitive PinkVERIFY CERTIFIED Tool capable of providing enterprise level service management for the digital enterprise across on-premise environments, the cloud, and everywhere in between.

It provides end-to-end visibility of all services delivered by the different business units while also automating processes. ADiTaaS is easily configured & allows you to activate quickly while scaling to your business needs. With its simple & consistent approach you increase efficiency, lower costs, and can devote more time to innovating & delivering the modern self-service user experience that your employees expect. For more information head over to the ADiTaaS website.

Modules/Features:

• AI enabled ChatBot
• Live Chat
• Native Mobile App
• Self Service Portal
• Incident Management
• Service Request Management
• Service and Product Catalog
• Knowledge Management
• Service Level Management (SLM)
• CSAT Survey

• Event Management
• Problem Management
• Change Management
• Release and Deployment Management
• Task Management
• Approval Management

• Field Service Management
• GPS Tracking
• HR Service Management

• Service Asset and Configuration Management (SACM/CMDB)
• Asset Life Cycle Management
• Asset Auto-Discovery

• Integration Hub (Connect Anything, Automate Everything. Faster, Easier, Better Integration)
• Ready 3rd Party Connectors (Like SCCM, SCOM, Kaseya etc.)

• Dynamic and Analytical Reporting
• Real-time and trending Dashboards.