KlayyTech for Digital Transformation helps enterprises manage costs, governance and risks associated with their Azure workloads. Managing infrastructure in the cloud needs significant attention demanding business’s time, energy and resources. KlayyTech for Digital Transformation can help and take this load off an organization’s shoulders. As an Azure partner, KlayyTech for Digital Transformation enables businesses to realize the benefits of Azure cloud hosting through a complete range of managed services. *Support Coverage (Working Hours): Any time frame mentioned, whether in days, in weeks or in months is based on 24x7 or 8x5 *Azure Cloud Adoption: KlayyTech’s Azure Cloud Adoption framework helps simplify cloud transformation. They help organizations accomplish technology modernization, rationalization, remediation, and migration to Azure. The Azure experts help find the right strategy and architecture to achieve stellar business results. *Automated Patching: Automated Patch deployment at KlayyTech enables enterprises to focus on their priorities while being assured of the mitigation of threats arising due to vulnerabilities. It also accelerates the Vulnerability remediation for enterprises across hybrid environments. *High Availability & Backup: KlayyTech enables continuous replication of enterprise data (Asynchronous and synchronous data replication, Commvault replication etc.) with high availability and consolidates databases into a petabyte-scale data warehouse. *Custom Configurations for Azure: KlayyTech provides customized configurations for monitoring services, OS optimization, patch management, alert response, runbooks, and deployment management. Azure Platform Management • Configuration of Identity and Access Management for programmatically granting users access to the Azure Management Portal. • VPC and Network Management *End-to-end Azure Managed Services portfolio with comprehensive DR and BCP services: KlayyTech takes care of the monitoring and complete Azure workloads management. KlayyTech utilizes proprietary cloud management platform, Azure native tools as well as third party tools to actively monitor organization’s cloud for fault recognition and fast response. *Automated Azure Infrastructure set-up and Management: Infrastructure automation is vital for any business with cloud infrastructure. KlayyTech helps companies build their Azure infrastructure within a week. By leveraging on bleeding-edge tools like Terraform and Azure Resource Manager, they help them build the right infrastructure strategy using the right tools making maintenance easy. *Operating System Management: KlayyTech works with organizations to understand and build a plan to manage and operate their OS (Windows, Linux – CentOS, Ubuntu, RHEL, SUSE), ensuring that patches, configuration, and security concerns are handled in a timely and controlled manner. *Instrumentation and Insights: We understand that zero noise alerts are critical for microservices success. Our smart monitoring & alerting enables us to segregate real issues from noisy alerts and leads to quick identification of issues. *Keep Up with Azure’s Innovation: Operating on Microsoft Azure means you have to keep up with a constant stream of new products and announcements and R&D on new Azure services can be a full-time job. Often these new services can make a substantial impact on Customer business. KlayyTech cloud architects’ team are so tuned-in with Microsoft’s latest announcements and innovations that we suggest new tools for you to try and upgrade your services when appropriate. *Planned System Downtime: • Involvement in planned downtimes in non-business hours if necessary. • All activities needed for planned downtimes will be mutually agreed upon 3 working days in advance. *Service Level Agreement (SLA): KlayyTech avails the following communication tools for supported clients: 1. Reporting & Tracking Tool (online services support portal) Support process involves tracking and reviewing the support request life cycle and results against documented estimates, commitments, and adjusting these requests based on the actual accomplishments and results. An ITIL web-based tool will be made available for the clients to report any support request of High, Medium, and/or low severity whereby the client can post and track requests on the tool. Further documentation requests shall be discussed in the aim of piling up a knowledge base of all reported requests throughout the support duration. This will also ease the tracking of the support response SLA. 2. Phone Support for Urgent Issues In severity A, Customer’s Team will have direct access to the support team to report the issue, in this case the support team will open a request on the online services support portal to track the SLA.