Customer Experience: 4 Week Strategy Assessment

Creating meaningful connections is at the heart of our company's purpose. We help bridge the gap between your brand and your customers' expectations through unique experiences that bring the promise of your brand to life. Whether it is a new website, or improved CRM tools to empower your employees, we ensure your customers are met with personalized and contextual engagements that help tell your story, and keep them engaged and coming back for more.

• Customer Engagement: All businesses face increasing complexity due to advances in data, technology, and customer demands. In order to harness these forces and impact change, leaders must align business and digital strategies across business units and maximize human potential. Whether your organization is far along on the digital maturity curve, or just beginning its journey, our strategy team provides frameworks that chart the course for measurable growth and business transformation.

• Content: Content is your brand’s beacon. You use it to inspire, educate, entertain, and engage in ways that reveal your brand’s identity and pledge. Audiences build trust and choose to engage based on their experience with content. This directly drives business measures of all kinds, such as sales, brand loyalty, market share, employee engagement, retention, collaboration and productivity, and more. Our content designers are accomplished, seasoned digital communicators steeped in the art and science of saying the right things at the right times and places. We help you break through the noise, so you can talk with and not just at your target audiences.

• Data: Your organization has a ton of customer data sitting in various silos, it's time to leverage it. We will work with you to identify a Customer Data Platform strategy using Azure Data Services that will enable a 360-degree view of your customer's interaction with your business.

The final engagement cost will be based on the actual number of hours used during the Assessment period.