Arvato OneEAI describes our approach to focus on business processes an break away from proprietary systems & technologies. OneEAI simplifies and unifies activities like monitoring events or customer requests. AI based automation for proactive incident handling with Microsoft Azure and AI. Data exchange between companies and systems is increasingly becoming a critical success factor in business competition. Communication across company boundaries requires efficient and targeted management of corresponding IT Infrastructure in terns of interface monitoring and performance. One EAI accesses the customer interfaces via different EAI Layers. The big advantage is that the layers can change dynamically without affecting the business. As a unified monitoring tool, it can be used e.g. in 1st, 2nd and 3rd Level support. Across several Systems like SAP or other Tools.