Jira Service Desk software for modern IT teams.
By linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.
Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.Active-active clustering
Cluster multiple active servers to ensure users have uninterrupted access to Jira Service Desk in the event of unexpected node failure.Distributed load
Use and customize the Azure Application Gateway to intelligently distribute load across your test Service Desk cluster.Redundancy
Use Azure Managed Services like Azure DB SQL/PostgreSQL, Azure Files, VM Scale Sets etc to minimize single points of failure.Monitoring and Analytics
Integration of Azure Monitor, Azure Analytics and Azure Application Insights to provide a comprehensive monitoring and alerting solution.Evaluation license
You'll have 14 days to roadtest with the preloaded evaluation license and you can extend it by going to my.atlassian.com and signing up for an additional 30 day Service Desk Evaluation license.