With recent developments in artificial intelligence, speech recognition and generation, and natural language understanding, more and more organizations are turning to conversational AI to give their customers a high level of service whenever they get in touch while ensuring that costs are kept under control.

Building on our vast voice expertise, AudioCodes’ VoiceAI Connect creates a communication hub between any bot framework, any telephony system, and any cognitive speech service to support virtually any voice-bot use case. Based on a best-of-breed approach, VoiceAI Connect allows you to pick the best provider for bot frameworks and speech services. Microsoft Bot Framework is a comprehensive tool for building enterprise-grade conversational AI experiences. AudioCodes’ VoiceAI Connect offers an easy way to integrate telephony services with bots and virtual agents developed on the Microsoft Bot Framework. Microsoft users can enjoy a seamless telephony-to-bot connection, instantly upgrading their bot with an additional voice and telephony channel.