Managed AKS Services Support: 10-Wk Implementation

Activities

• Ticket resolution: Issues resolution, support coverage, issue categorization and analysis

• Ensure environments are stable, matching reference architecture and are created/deleted as required

• Manage the platform and associated infrastructure

• Manage day-to-day operational tasks including upgrades, backup and restore, user onboarding, load balancing, and bug fixes

• Manage service integrations for the platform

• Report on Key Scaling Indicators, Key Performance Indicators and taking appropriate action to ensure high utilization and SLAs are me

Outcomes

• Lower operational costs and reduction in time spent on operations
• Higher development to operator ratio
• Developers spend more time on app development
• Decreased deployment times
• Faster time to market
• High availability foundation
• Enhanced security

Target Audience

• Architects
• Operators
• DevOps engineers

Platform

AKS

Maximum Response Time

P1 Tickets < 40 minutes P2 Tickets < 4 hours P3 Tickets < 24 hours

Resolution Time

P1 Tickets < 5 hours P2 Tickets < 3 business days P3 Tickets < 5 business days

Details

40 hours of ticket activities included during business hours (8AM to 5PM) If more support hours are needed within a given month, customer is to be billed at a standard billable rate