HR Policy Chatbot : 6 Week - Discovery

Peak Indicators (now TPXimpact Data & Insights) is a part of a digital transformation company on a mission to build a future where people, places and the planet are supported to thrive.

This solution leverages the large language model capabilities of ChatGPT to produce answers in real time on existing HR data for users of all abilities.

What's the problem?

• People need answers but the information they require is stored disparately across a variety of sources including intranet portals, documents and spreadsheets making access difficult.

• Central teams have a backlog of queries to deal with. They often have to respond to the same or similar questions day in, day out.

• Organisations attempt to compile lists of Frequently Asked Questions (FAQs) but it is impossible to predict all the relevant FAQs, it is also a challenge to keep FAQs up-to-date.

• No useful audit is kept of all the questions being asked, it is difficult to summarise and to gain insights on the key themes and sentiments

Here’s how it works:

• To create human-like responses, our HR Chatbot uses Azure Cognitive Search to locate the most relevant sources of information, and then utilises ChatGPT to consider, analyse, and select the most relevant sources.

• Azure OpenAI is also able to answer data questions that analyse data within spreadsheets and other data sources such as CSV files.

• This chat feature is built on Azure Bot Framework which provides the service across multiple channels including Web, Microsoft Teams, Slack and even Facebook, offering access across multiple outlets.

• Security is provided via single-sign-on (SSO) with Azure Active Directory, access can be restricted based on an authorised list.

What's the impact?

• A state-of-the-art knowledge solution that provides consistent and accurate answers to business questions whilst reducing the query backlog of central teams - saving a significant amount of time.

• A significant reduction in the amount of FAQs that have to be produced and maintained

• Valuable analytical insights on the population of users including key themes of interest and sentiments

• Broad opportunity for use adoption across the entire workforce due to the ability to ask questions or query points in natural language - saving employees and the central teams time.

This solution is perfect for:

• HR Departments

Products Responsible:

• Azure OpenAI
• Azure Bot Framework
• Azure Cognitive Search
• Azure Gen2 Data Lake
• Azure Active Directory
• Azure Static Web App
• Azure Web App