Airlines ChatBot: 3-week implementation

PopcornApps Inc.

A conversational AI implementation for the airline industry addressing all touchpoints in the user experience using an innovative, versatile and comprehensive chatbot template.

Airlines need a solution to tackle growing 'App Fatigue' and for occasional travelers who don't necessarily download their apps. PopcornApps provides a turnkey solution that covers implementation of their conversational Artificial Intelligence template for Airlines. The business features are:

  1. Flight search & booking
  2. Proactive flight status and disruption notification
  3. Check-in, boarding pass
  4. Answer FAQs through knowledgebase integration
  5. Weather & Destination information mash-ups

The template is built using Microsoft Bot framework, AzureML and Cognitive Services and can provide rich visual functionality. This allows for fast deployment on channels like Skype, Facebook Messenger, Web portal and more. Seat selection and boarding pass features will be priced separately.

This template has been built by a techno-functional team armed with deep industry knowledge and extensive experience with relevant technology elements.

Key Benefits:

  1. Broadened reach to mobile users
  2. Highly scalable and extensible with the option of deploying in multiple languages – built in benefits of Azure hosting, services, and language understanding
  3. Feature extensibility to include employee facing functions for Gate Agents, Premium Services staff etc.
  4. Integration to Amadeus and Sabre but can be easily plugged-in to another API set including Airline’s CRM system.
  5. Rich visual cards which can be customized to highlight the airline’s brand

We offer a free workshop to determine integration points, specific use cases and understand feature priority, deployment channels and branding guidelines. Contact us to schedule this.