Comprehensive Managed Services for Azure: 1-hr Introductory Briefing

Reply’s award-winning companies in UK, EMEA, North and Latin America, offer consulting, systems integration and digital services across the Microsoft Azure portfolio. We are laser focused on business value metrics, resiliency and continual optimization that drives business outcomes for our clients. Our Azure Managed Services make up our vision for a true unified cloud platform that enables hyper-scale implementations and high performance, agile environments.

Our Azure Managed Services provide a multi-tiered approach to Azure management, offering scalable solutions from foundational support to premier services. Our offer includes 24/7 technical support, proactive monitoring, security and compliance management, and dedicated account management for higher tiers. We ensure smooth transition services and embed best practices in monitoring and security. Customizable to your specific requirements, our service aims to optimize your Azure environment for performance, security, and cost.

We have four tiers of services to address a variety of needs and budgets:

1. Foundation -24x7 Customer portal -Purchase hours (80 minimum) -Break/fix support -Engagement on request (updates, assessments, training, advisory etc.) -Monthly health reports -Monthly service report

2. Standard -8x5 support -24x7 Customer portal -Core infrastructure support (updates, configuration management, identity management) -Basic Security & Compliance monitoring
   -Monthly health reports -Monthly service report -Cost analysis and optimisation

3. Enhanced -12x7 support -24x7 Customer Portal -Account Manager and Architect support -Core infrastructure support (patching/updates, configuration management, identity management) -Advanced Security & Compliance monitoring
   -Application performance monitoring & optimisation (e.g. Application Insights) -Real-time health reports and dashboards (enables proactive management) -Cost analysis and optimisation

4. Premier -24x7 Support -Account Manager and Architect support -Automation & orchestration (DevSecOps managed service) -Proactive IaaS/PaaS monitoring and alerting -Proactive capacity planning, performance and cost optimisation -Advanced Security & Compliance monitoring
   -Advance operational intelligence and custom dashboard on usage, performance, governance and cost

To find out how we can help optimize and scale your business with a fully managed service, built on Microsoft Azure, request a Introductory Briefing to our services today.