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Which50 Collections Portal provides a ‘self-serve’ solution to collect overdue payments from your customers
CustomerMinds Limited
Which50 Collections Portal provides a ‘self-serve’ solution to collect overdue payments from your customers
CustomerMinds Limited
Which50 Collections Portal provides a ‘self-serve’ solution to collect overdue payments from your customers
CustomerMinds Limited
Engage sensitively and effectively with your customers to encourage payment
Collect overdue payments from your customers in a secure and professional manner. As prices continue to rise across all sectors, many customers are finding it hard to pay bills. Through our unique web-based customer communications platform Which50, you can engage sensitively and effectively with your customers to encourage payment where possible. This will increase the chances of payment by giving your customer a better digital experience while also enhancing internal operations.
1. Pay Now - Seamless
Payment Process
The Which50 ‘Pay Now’ journey seamlessly integrates branded
digital communications with your existing online payment solution.
Customer data is fed from your core business systems to personalize
the journey and facilitates a ‘one-click’ process to confirm payment
and account details. All data is securely managed throughout, and the
customer is passed seamlessly from one stage to another until their
payment is completed and they receive a confirmation email.
Key Outcomes & Benefits
• Customers can complete the preferred payment process in one
simple, self-serve journey through API Integrations that connect
directly with your existing payment gateway.
• Minimal data entry is required as data can be securely passed
through each stage of the process.
• Your payment gateway delivers all the secure PCI compliant
processes for credit card payments - but all within an integrated
digital journey.
Key Features
• Secure Email sent to customer with encrypted ‘Unique ID’
embedded in the weblink.
• Multi-view Webform allows customers to select the preferred
option to resolve their arrears.
• The payment page within the Webform is pre-populated to
enable ‘single-click’ confirmation of the customer details.
• The relevant details are passed through to your payment
gateway via API so the customer only needs to enter their card
details to complete the process.
2. PayLater - Promise-to-Pay
Customers who have not responded to early-stage contacts for
payments potentially need additional options to settle their arrears.
One of the most common collections options is to allow the customer
to commit to a date in the future when they will be able to make the
full payment to clear the amount that is owed, they are essentially
making a ‘Promise-to-Pay’ by that date.
Key Outcomes & Benefits
• Customer can commit to clear their debt by an agreed date via
dynamic, self-serve journeys - avoiding awkward and resource call-centre engagement.
• All data is fed back into the core systems and both you and
your customer receive digital communications to confirm the
process is successfully completed.
Key Features
• Secure Email sent to customer with encrypted ‘Unique ID’
embedded in the weblink.
• Multi-view Webform allows customer to select the date on
which they will be able to make their payment.
• Automated emails are sent to the customer and the service
provider with a copy of the ‘Promise’ that has been made.
3. Payment Arrangement
If your customers do not respond to early-stage contacts for
payments or simple ‘Promise-to-Pay’ journeys, you may need to offer
additional options to help them cure their arrears. A range of
options can be offered to different customer
categories based on specific criteria and data that you have in your
existing business processes and systems.
Key Outcomes & Benefits
• Temporary payment arrangements can be offered to
customers giving them time until their financial
circumstances improve so they can resume normal payments.
• Flexible payment arrangements can be offered to customers
via self-serve journeys - avoiding awkward call-centre engagement.
Key Features
• Secure Email/SMS sent to customer with encrypted ‘Unique ID’
embedded in the weblink.
• Multi-view Webform allows customer to choose the payment
arrangement that best suits their circumstances.
• Dynamic webform elements will offer alternative options to each
customer based on your existing data and rules.
• Automated emails are sent to the customer and the service
provider with a copy of the payment plan that has been setup.
Fill the gaps in your digital transformation journey today!
Suppose you have not already started or are about to start your digital transformation process, Which50 could be the missing piece of the puzzle. To start & continue follow these steps:
- Use this subscription to purchase Which50 - Click Get It Now in the top left corner.
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