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SugarCRM

AppDirect
SugarCRM's award-winning and highly extensible Sugar application offers a single system of truth for managing customer interactions across different lines of business.
Sugar is the leading open source customer relationship management (CRM) solution. Sugar gives users a complete view of their customers through core sales, marketing and customer support features. The Sugar platform is highly extensible, and the application includes a built-in Module Builder tool to assist developers and users in creating and maintaining custom applications that extend the value of the core platform.