iTop is helpful in building a single solution that covers multiple customers while shielding the confidentiality essential to every firm. iTop adapts to the requirements of digital businesses (infrastructure or application service providers, software, telecom) with the main aim to handle multiple customers, contracts, and SLAs. It is basically the hub for building a comprehensive solution that includes various customers while protecting the confidentiality necessary to every organization. It has been created to manage the complexity of shared infrastructures. Also, it gives you the ability to evaluate the impact of an incident or a change on the various services and contracts that you have to fulfill. In a nutshell, it is said to be at the heart of operational activities for service centers. By establishing a single repository shared by all teams, iTop enables you to define offerings that can fit each customer.

Prime features of iTop:

• iTop is majorly used to handle the complexity of shared infrastructures.
• iTop is said to be the heart of operational activities for service centers.
• iTop offers you the caliber to evaluate the impact of an incident or a change on multiple services and contracts that you have to fulfill.