Teams UC Centric solutions is for customers that want to replace their existing telephony solution with Teams. Teams will then become the customer’s business phone system, and can be direct connected with telephones, 3rd party contact centers and switchboards
- Telia Teams Operator Connect
Telia Teams Operator Connect integrates fixed phones numbers with Microsoft Teams, where administrator can manage and assign the numbers with the admintool in Teams (Teams Admin Center). It is based on a direct integration between Telia and Microsoft with a shared SLA for the customer. The offer is is currently available in Sweden and planned to be rolled out across the Nordic region. For more information: Operator Connect (teliacompany.com)
- Telia Mobile UC Access
Telia Mobile UC Access integrates the mobile phone with Microsoft Teams. It supports a fixed phone number or a mobile phone number as the “one number” for the user. Incoming calls for the mobile number can be answered in Teams and the mobile number can be presented for outgoing calls. The outgoing calls will be charged on the existing calling & data plan for the mobile phone subscription. It is based on Direct Routing integration between Telia and the customer’s Microsoft Teams tenant.
Teams integrations for PBX/UC systems
Telia & Microsoft