Claims Innovation Workshop - Azure OpenAI

Kainos can elevate customer experience in insurance by innovating the claims process using Azure OpenAI. We work with insurers to define customer pain points in the claims process that generative AI can address, from FNOL to settlement.

Kainos offer a free of charge half-day workshop including preparation and analysis to build an understanding of your challenges, current state and any required outcomes. This workshop can act as precursor to an Azure OpenAI proof of value in the selected areas of the claims process.

Implementation over 2 weeks delivers:

• A rapid, high-level analysis of the claims function to agree priority areas for an Azure OpenAI proof of value
• Interactive half-day event with claims leaders/SMEs to explore best future Azure OpenAI opportunities
• Analysis outputs to include opportunity heatmap, mapping out areas of the claims process which would benefit most from Azure Open AI proof of value.
• Following analysis, Kainos can develop a detailed proposal for an Azure OpenAI proof of value in the area identified as top priority.

Benefits of implementing Azure OpenAI in the claims process:

• Improved customer experience and retention through faster, personalised service.
• Cost savings through efficiencies and increased customer retention.
• Improved employee experience - focus on high value work.
• Increased accuracy and substantiation of claim outcomes, mitigating disputes.
• Inclusive design, ethical AI, ESG, security and compliance considered.
• Azure OpenAI allows insurers to innovate.

Differentiators:

• Kainos have real-world implementation experience with Microsoft design patterns
• Kainos are at the forefront of Azure OpenAI development
• Kainos are OWASP LLM security thought leaders
• Kainos are already delivering Azure OpenAI projects with global insurers