A contact center or call center serves as the frontline interface for any enterprise, yet it comes with its own set of challenges. Which may include:

• Poor customer experience due to limited business & customer insights
• Agent efficiency constraints, such as language barriers, knowledge gaps, & training limitations
• Inconsistency across various communication channels
• Integration challenges with legacy systems and CRMs
• High operational costs

Engagely is a one stop platform for all your contact center needs which helps you overcome all these challenges. The No-code, Omnichannel, Total CX Automation Platform for enterprises powered by Generative AI and Microsoft Open AI addresses all your contact center challenges with a strategic approach.

Generative AI is the cornerstone of our innovative CX automation solutions. By integrating generative AI, we empower businesses to provide exceptional customer experiences, setting our solutions apart in the competitive landscape. Our solutions combine the most advanced technologies, industry specific robust knowledge, and support frameworks for agents, ultimately aiming to enhance customer satisfaction and experience. From BFSI to Healthcare to Retail industry, 100+ leading brands worldwide use engagely.ai to drive results.

Engagely’s total CX suite caters to all your customer, agent, and business needs. It includes:

1. M-Engage- Automation of industry specific repetitive processes across multi-channel engagement through Voice bot, Chatbot, and Email bot powered by generative AI.

2. MIA- Contact center analytics provides insights on customer, employee, team, and business, decision basis channels / language & helps in scalability.​

3. AI Agent Assist – A bot for agents with knowledge bank equipped with proprietary NLP engine & sentiment driven recommendations, it provides support to agents in the real time.​

4. AI Knowledge Builder- The quickest & fastest way to build and manage knowledge base.​

5. Unified Window Console- This sits on the top of your existing systems with easy integration deriving insights and improving employee experience while delivering the best-in-class CX.

• Significant workflow automation: Streamlines and automates repetitive tasks, leading to more efficient operations
• Enhanced customer experience: Provides better, more personalized interactions with customers, improving their satisfaction
• Boosted agent productivity: Increases the efficiency and output of customer support agents by reducing manual tasks and freeing up time for more critical work
• Lower operational costs: Cuts down expenses through more efficient processes and resource utilization

“It has been a pleasure working with Engagely.ai. They bring in the skills and expertise required to deliver solutions on a scale. Particularly impressed with the team working with SBI Life.”

– Vijaykumar Raghavan, VP - SBI Life Insurance

Get in touch with our AI experts to explore how we can collaboratively transform your customer experience.