The ITP Assistant is designed for users who want to access all IT Partner services from a single endpoint. Whether you’re seeking technical support, consulting, or project management, our Microsoft Teams tool provides a centralized platform for seamless collaboration. From troubleshooting issues to discussing migration strategies, you can connect with IT Partner experts, share documents, and streamline communication – all within the familiar Microsoft Teams environment. Read more.

Service description:

The ITP Assistant is a centralized platform designed to facilitate seamless interaction between customer users and IT Partner. It serves as a hub for accessing communication channels and essential apps/services developed by ITP Assistant. Here’s an overview of its key components:

• Communication Channels block:
  • IT Helpdesk Portal: Access resources, FAQs, and submit IT-related requests or issues.
  • Email Us: Use this channel for non-urgent inquiries or to report issues,
  • Call Us: When urgent assistance is required, dial the provided number to connect with IT Partner experts,
  • Request a Call Back: Specify the issue, and an IT Partner representative will reach out to you promptly,
  • Schedule a Meeting: Discuss complex issues, project requirements, or strategic planning,
  • Chat in Teams: Engage in real-time conversations with IT Partner professionals using Microsoft Teams.
• Apps:
  • Tenant Optimizer is designed for users who seek detailed analytics about their tenant’s state. Read more.
  • Tenant Pre-Migration Assistant is designed for users who are planning to migrate their tenant. Read more.
  • License Assistant is designed for users who want to efficiently select the most suitable product based on their needs without spending time on internal approvals within the company. Read more.
  • License Comparison tool caters to users who are keen on understanding the intricacies of Microsoft products. Read more.

With easy navigation and all-in-one convenience, ITP Assistant simplifies communication channels with IT Partner specialists, license tracking, and tenant management tasks. Stay organized, compliant, and focused on your business goals effortlessly.

Beneficiary:

Any tenant user (provided that Global Admins have granted the necessary permissions for the service usage).

Product benefits:

• Unified Access: Access all IT Partner services from a single endpoint. Whether you need technical support, consulting, or project management, the ITP Assistant provides a centralized platform for seamless collaboration.
• Efficient Troubleshooting: From software glitches to migration strategies, connect with IT Partner experts within the familiar Microsoft Teams environment. Troubleshoot issues, share documents, and streamline communication effortlessly.
• Stay in touch: Available IT Partner communication channels and applications.
• Organized Management: Satisfy your various requests: from calling the IT Partner’s engineers to receiving recommendations on managing a tenant.

With easy navigation and all-in-one convenience, the ITP Assistant empowers you to focus on your business goals seamlessly.

Get started:

Get started with just these steps:

1. Find ‘ITP Assistant’ app in the Teams Apps store,
2. Add the app to your Teams application,
3. Grant required permissions* (if you don’t have Global Admin role assigned, please contact your IT dept. specialists).

*The list of required permissions:

• Read directory data,
• Send a teamwork activity to any user,
• Sign in and read user profile,
• Read all users' full profiles. Please contact our support team for assistance.

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Call us at +1-855-700-0365

Email us at sales@o365hq.com

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