UDS Call Center: Workplace virtualization solution for Call Centers

UDS Call Center is a robust workplace virtualization platform tailored specifically for contact centers. It ensures secure, 24/7 access to your organization’s essential applications and tools from any location or device, guaranteeing smooth performance whether agents are working on-site or remotely.

With a unified approach, UDS Call Center supports virtualization of Windows and Linux desktops and applications, along with remote access to physical devices running Windows, Linux, or macOS—all through a single, easy-to-use console. Built on an open-source foundation, UDS Call Center seamlessly integrates with any third-party technology, providing the flexibility needed to adapt to any IT infrastructure.

Deploy anywhere with full flexibility

• Available for on-premises, public, private, hybrid, or multi-cloud environments.
• Combine environments with automatic, intelligent overflow for optimal performance and efficiency.
• All-in-one, straightforward subscription model.

What makes UDS Call Center unique?

• Specialized technology: UDS Call Center includes all the tools necessary for providing exceptional call center service.
• Virtual desktops with built-in telephony: Virtual desktops with native VoIP support on Windows and Linux VDI.
• Softphone integration: Compatible with call center apps and tools, with audio and video conferencing support.
• Unified administration: Manage desktops, applications, and physical devices from a single platform, ensuring that your operators have all the equipment they need in a single console accessible securely through a web browser.
• Tailored High-Availability workspaces: Create digital workspaces that fit specific user needs, ensuring secure access to all necessary programs via web console.
• Real-time call reports: Operators can work from any location with real-time access to call reports, ensuring access to specific tools from any device, supporting BYOD policies.
• Customization and scalability: Deploy new workspaces tailored for each campaign immediately, allowing for unlimited scalability and fast responses to peak demand.

Key benefits

• 24/7 secure access: Anytime, anywhere access to apps and workspaces.
• Cross-platform support: Access Windows, Linux, and macOS environments seamlessly.
• Boost productivity: Ensure maximum performance, whether in-office or remote.
• Centralized management: Manage and monitor your digital workspace environment with ease.
• Sustainability & security: Promote a green IT strategy while ensuring the highest data security and privacy level.

What our customers are saying

“Thanks to VDI with UDS Call Center, we achieved significant cost savings by reducing the need to open and staff multiple call centers.” Casey Newsome, Systems Developer at Issues and Answers Network.

Ready to transform your digital workplace?

Click the Get It Now button to get started with UDS Call Center.

It’s the perfect option for enabling a remote work system, ensuring service continuity at all times.

For more information: UDS Call Center by Virtual Cable

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