AI-powered voice recording and conversation analysis for Microsoft Teams phone calls and meetings. Understand who said what to inform training, aid dispute resolution and facilitate compliance. Visualize overall performance trends using dashboard views and reports to drive customer experience.

Key Benefits

AI-powered recording makes it easy to analyze every conversation. Highlight the calls that matter, quickly, no matter the size or shape of your organization.

- Elevate customer engagement – deliver consistently high service levels by evaluating customer interaction and sharing best practice.

- Get ahead of the competition – unlock conversational insight to understand what customers are saying about your organization.

- Boost sales – improve engagement from first touch through to closing a deal. Review interaction, monitor performance and share tactics.

- Manage risk – address customer dissatisfaction, resolve disputes and manage compliance concerns before reputation is impacted.

Key Features

- Choice of plans from basic compliance recording to AI-driven analysis

- Facilitates compliance (PCI DSS, MiFID II, Frank-Dodd, GDPR, HIPAA etc)

- Microsoft 365 directory sync and SSO

- Web-based application

- CRM integration

- Comprehensive knowledgebase

- 24x7 support

Awards and certifications

- ISO/IEC 27001

- ISO 9001

- “Best Call Management Solution”, Comms National Awards 2023

- Microsoft-certified solutions partner

About Tollring

Tollring is a global market-leading software developer of cloud communications analytics, data visualization and business intelligence tools.

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