SCAPE contact centre is a cloud-based business communication and customer experience technology that is feature rich, highly scalable and offers powerful integration capabilities.

We provide AI-powered technology for seamless omnichannel customer experiences across Voice, Email, Chat and emerging channels to improve customer experience, increase employee productivity, and maximise sales revenue.

SCAPE is built by Australian cloud contact centre pioneers ipSCAPE. ipSCAPE is a Microsoft partner and is the first contact centre application to be fully hosted on Microsoft Azure, providing unparalleled capacity, security and performance while seamlessly integrating with numerous Microsoft products.

Integration options are also available with pre-built adaptors for CRMs such as Microsoft Dynamics as well as Business Intelligence applications such as Power BI to enhance strategic insights and customer engagement.

Various connectivity options are also available including through Microsoft Teams, creating more predictability around costs while also streamlining communications between the contact centre and back office staff to achieve a ‘Collaborative Contact Centre’.

Use SCAPE API to access our platforms API's to allow you to integrate with the SCAPE platform with external systems.