ISI Call Reporting & Call Analytics

Our call analytics platform delivers enterprise-level insights, including information on employee engagement, meeting activity, and call history data for compliance and reporting. Whether Microsoft Teams is your exclusive telephony solution, or you are using Teams in conjunction with your current Unified Communications platform, Infortel Select provides powerful voice call, Meetings, and user adoption data accessibility and reporting. Infortel Select provides for automated collection of raw call detail records (CDR) and Contact Center metrics from many on-prem and cloud telephony data sources - enabling consolidated reporting and analysis of all corporate telecom activity through a single user interface. Supported data sources include Microsoft Teams, Cisco, WebEx Calling, Avaya, numerous SBCs, and dozens of other popular UC platforms as well as a long list of legacy PBX systems.

If you're using Microsoft Teams in conjunction with Cisco, Avaya, and other on-premises UC systems, Infortel Select is the best tool to continue gathering critical CDR reporting and call accounting data, while adding call analytics for next-generation platforms.

Platforms Supported

• Microsoft Teams - Report on voice, meeting and user data with an easy-to-use cloud platform
• WebEx Calling - With ISI, track calling activity for each of your users, offices and queues
• Cisco Telephony - Gain insights and analytics into Cisco UCM, UCCX with Call Reporting & CDR Analytics & User Dashboards

Why Customers Use ISI

• Call Data Compliance - Avoid the daunting and scary requests of searching for call history upon request
• Employee Productivity - Gain insights into inbound, outbound and internal calls to best manage staffing needs
• Caller Experience - Understand your organizations calling. experience both internally and externally? Are calls being answered, redirected, put on hold or forwarded to VM?
• Call Accounting & Cost Allocation - Organizations need visibility into telecom spend by department or cost center, and the ability to accurately and easily chargeback telecom costs to tenants or vendors

Additional Features

• Unlimited Data Retention - Migrate to MS Teams without losing reporting information visibility or control
  

• Flexible API - Integrate processed call data with internal software solutions for
• One Screen to See it All - Single-pane-of-glass visibility into MS Teams activity from Cisco, Avaya, and other platforms

• Track User Adoption - Monitor and manage user adoption and utilization
  

• End Network Planning Guesswork - Easier than ever to select carrier, plans, and right-size SIP trunks

• Immediate Call History Access - Compliance, risk mitigation, and call archives at your fingertips

• Eliminates Reliance on IT Resources - Friendly dashboard gives business managers self-serve visibility and report generation

• Azure Cloud Deployment - Seamless and secure connection to the Microsoft Cloud