Is it hard to find and train customer service representatives effectively?

Do you want to offer quality services by promptly adressing customer inquiries?

Introducing our GenAI chatbot, meticulously designed to empower customer service representatives in delivering exceptional support during interactions.

Our chatbot is finely tuned to your company's procedures and manuals. With our solution, expedite customer support processes and elevate overall efficiency.

Our chatbot allows to translate your customer phone call using Speech to Text translation. We automatically analyse the call and provide insights like customer sentiment analysis and case summaries.

Key values:

• Comprehensive support throughout the customer service process.
• Analysis and summary of your customer phone calls
• Drastically reduces training & onboarding time for new customer service representatives.
• Enhances accuracy and reliability of results
• Answers are structurized in a clear and visually way for CSR's to be used during the customer call.

For any feature values or questions about this, please contact us.

This application is only available in English.

https://www.wetransact.io/