Analyze conversations from all touchpoints to extract Q&As and engage customer service agents
Ideal for Customer Service professionals who are getting ready for the omnichannel era with seamless full access to business knowledge for agents and bots, to evaluate how the costumers feel.
Knowledge sharing is a key priority for most businesses. Pobuca
Knowledge is built on Microsoft Dynamics 365 & by analyzing customer
dialogs in every touchpoint, it updates it with knowledge base articles. At the
same time, it evaluates the customer service & engages agents with
We offer turn-key Customer Experience &
loyalty solutions to brands & retailers. AI technology helps us to measure
the customer experience & loyalty metrics, design the new strategy, &
continuously improve it in all the fields, from consulting services to solution
design, customization services, after-sales technical support, & marketing
- Improve the customer service & experience & reduce churn by keeping your customers happy.
- Share the knowledge across your customer service agents & bots.
- Identify bottlenecks & automate your customer service workflows using AI bots.
- Evaluate & improve your customer service.
- Build loyalty & reduce churn by improving customer satisfaction.
- Engage your customer service agents.
- Build a Knowledge Base for human or bot agents by leveraging AI.
- Analyze existing dialogs customers in natural language from all touchpoints & build Q&As for future reference.
- Assess your agents via an automatic performance review & help them to improve their performance.
- Educate your customer service bots by leveraging the Q&As that are automatically generated
To learn more about Pobuca Knowledge BOOK A DEMO or click GET IT NOW to
start empowering your Customer Service with AI.