Rezo is an AI-Powered CX Cloud that boosts revenue and transforms customer experience with its AI and NLU engine by automating and analyzing customer interactions at scale. We assist across multiple voice and non-voice channels in 20+ languages whilst coaching and training agents with minimal costs. Our 360-degree CX platform enables enterprises to get past ‘customer service’ and turn CX into a growth engine’ Auto Analyse is one of the major offerings from Rezo.AI

Everything starts when the interaction happens, but analytics is what goes beyond the resolution stage. We use unstructured data, transcripts, and conversations to build a cx automation platform to understand the authentic voice of customers, their emotions, sentiments, and how they feel. This allows us to create a data profile unique to each customer. It allows us to anticipate what queries and challenges they might face in the future, along with the best possible way to resolve them, giving them the desired experience.