ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets.
This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Office Experience to the next level, collaboration made simple with a familiar Office 365 look and feel. Automating key requests and service processes thereby reducing overall resolution times. SteadyPoint Helpdesk can be used as a single platform to automate services for several departments.
- Workspace – Manage communication, permissions, and collaborations.
- Customizable – Configure different type of service requests
- Customizable Customizable for each request type – In terms of field and to have the flexibility to change field attributes.
- Customizable – Collect information from different stakeholders and undertake routing to request for action
- Triggers – Action that allows you to setup automatic reaction runs in response to conditions or events.
- Reports – Graphically presented information regarding the tickets, performance, and resolution time.
- Microsoft teams’ integration – Create, edit, and collaborate on your tickets through Microsoft Teams
- SLA – Define SLA based on severity
- Creating Tickets via Email – Create tickets from email directly
- Activities / Tasks – Set Tasks, Reminders and Approvals
- Knowledge base – Find solutions without having to seek assistance.
- Customize with Power Automate - Create new actions based on your needs