Next gen 'AI + Automation' SaaS platform to build a Digital Assistant for employee support.
Workativ Assistant integrates with Microsoft Teams to enable an intelligent self-service solution for employees. With the Microsoft Office 365 integration, adding employees to mailing groups, and new groups can be created with ease. Employees can receive support right from within Microsoft Teams without the need to login to O365.
To reduce Helpdesk costs and improve productivity levels for employees and IT Help Desk teams, Workativ Assistant helps companies purpose-build an efficient Virtual Assistant with out-of-the-box automation capabilities. Employees can then use the Virtual Assistant to resolve repetitive IT issues and service requests autonomously without the need to contact Helpdesk.
Workativ Assistant fully automates a request, e.g., the onboarding of a new employee, creating and managing distribution lists, unlocking accounts, and much more.
Some of the benefits Workativ Assistant brings to your helpdesk
- automate repetitive tickets and reduce 30% to 40% call volume to help desk in first year, itself.
- reduce Help Desk costs by upto 40% depending on the use cases.
- increase employee productivity and drastically improve MTTR